Executive Director, Future Network Operations
9:50 AM Case Study: Sydney Trains On Track To Delivering World Class Operational Excellence Through Transformation
In this session Tony will discuss the transformation project that Sydney Trains is due to unveil and roll out in September 2018. Tony will discuss how he took a failing project to a project that will be delivered on time and on budget through operational excellence strategy. Tony discusses some of the major lessons learned surrounding process mapping, workforce engineering, implementing the latest technology correctly, benchmarking and the hardest challenge to overcome, people and leadership management!
- Building capability for business transformation by encouraging a workforce to change its mindset and buy into operational excellence, while cultivating leaders and change management champions!
- Delivering cross functional teams to implement dynamic timetabling, track work timetabling, customer management and all the intricate parts of moving 1.3 million people every day
- Lessons learned along the way and future focus on the opportunities and challenges, as well as how they may overcome them