4:30 PM HSBC drives better, cheaper, faster transformation with Expertise Automation technology – a GPS algorithm for solving business process problems
HSBC is using technology to empower business users to self-serve their way to better processes, while improvement practitioners mentor.
Business users are the natural owners of the process - they live and breathe their challenges on a daily basis. They can now frame their challenges in a standardised way, and using algorithmic technology rapidly identify what could be going wrong and what can be done about it. Hence the analogy of a GPS to solve process problems, as Niranjan Deodhar, Founder of Open Orbit, will explain.
Users then work with improvement practitioners as their mentors to bring in an additional layer of human judgment where required.
This is a significant shift in mindset and requires effort to drive change and adoption, but the benefits are worth it, as Ben Tabell, CIO HSBC Australia, will share in this session. “We are using algorithmic technology to remove the wall between the process owner and the process improver – it can initially create discomfort on both sides but as the penny drops people see the power of this approach in delivering better outcomes”.
Business units across Operations, IT and the Commercial Bank have experienced project durations of weeks instead of months, lower project costs and faster realisation of benefits.