General Manager of Change and Continuous Improvement
2:40 PM Reimagining Telstra’s End to End Processes and Delivering Operational Excellence Through Lean Six Sigma
This session discusses Telstra’s journey to drive efficiencies whilst also digitally transforming the business. Nick has put in place a three year strategy to not only up haul their end to end processes through the use of Lean Six Sigma, but also create a digital change and truly leapfrog ahead with the use of robotics and data analytics. This is with the aim to drive efficiency, improve workflows and enhance customer service.
- Redesigning processes and services: overviewing Telstra’s 3 year plan
- Implementing robotics and using data to inform process improvements for guaranteed success
- Discussing the challenge around culture change and buy in