Business Improvement & Customer Experience Manager
Willoughby City Council
5:00 PM Panel: Determining Why Operational Excellence Should Be Customer Centric And How To Achieve It For Increased Revenue and Innovation
This session attempts to explore the importance of customer based operational excellence, where the focus is completely on what the customers wants. We’ll discuss how customer centricity affects not only your people in the front office, but even redefines the role of the back office to be customer focused! Not only will this impact your revenue in the short term, but begins to set a precedent and culture that will power your organisation through economic lows!
- How to use OPEX to achieve business strategy and customer centricity
- Expanding the scope of Operational Excellence in your organisation and what customer centricity looks like
- Comparing some of the most innovative Operational Excellence transformations and discussing the future of Operational Excellence