Head of Operational Excellence Pacific Zone
9:00 AM Opening Remarks from Chairperson
1:50 PM Case Study: Driving Transformation through Lean, Innovation and Personal Productivity in Schneider Electric’s Front Office
In this session, Kirrilly exemplifies how she is transforming Schneider Electric’s front office to be operationally excellent, using techniques she has been refining over the last 3 years in the organisation. This includes introducing transformational change through Lean, Innovation and Personal Productivity. Leveraging the customer journey mapping to ensure their processes are always based around the customers’ need, and coupling technology enhancements to improving operational excellence. She will also discuss the importance of culture and mindset to help her employees take the leap of faith!
- Ensuring fit with technology and process- how do you make sure the technology will enhance rather than hinder efficiency?
- Changing culture in the front office to create a mindset of innovation and continuous improvement
- Impacting the employee and customer experience positively and consistently with process excellence