23 - 24 July, 2019 | Sydney, Australia

Juliana Palou

Vice President of Operations Strategy
BNY Mellon

9:50 AM Panel: Discussing the Strategic Goals and Priorities Of Transformational Operational Excellence And Organisation Wide Impacts

Operational Excellence must be aligned with strategic goals to be truly successful. This involves not only setting goals, targets and priorities, but also means communicating the vision to employees and ensuring there is a customer benefit. This panel discusses the COO perspective of strategy and how they are transforming their organisations to create effective and sustainable operational excellence.

  • Facilitating a transformational culture shift in leadership that filters down and empowers employees all the way at the front line
  • Discovering the goals, targets and priorities that operational excellence should be achieving by aligning with strategyincluding KPI’s around customer centricity, employee experience, digital transformation, productivity and ROI
  • Discussing the future of Operational Excellence including trends in the workplace, business model changes and how OPEX changes in slower economies


Check out the incredible speaker line-up to see who will be joining Juliana.

Download The Latest Agenda