26 - 27 July, 2018 | Swissotel Sydney, NSW

Adriana Sheedy


Executive Director of Operations
ING


9:10 AM Case Study: Redesigning the Business Model for Process Excellence at ING

ING have been on a transformational journey forthe last year to redesign their business model for Operational Excellence.

Executive Director of Operations, Adriana Sheedy began the journey by analysing their processes, and looking beyond technology to see how things could be improved through process and new ways of working. Determined to increase end to end process efficiency with new process teams, Adriana now discusses some of the strategies she implemented with her teams, the excellent results they’re now achieving, and examples of her experience in process excellence.

  • Discussing how ING in Australia learned and aligned strategy with their international counterparts in the Netherlands.
  • Illuminating ING’s process improvements and efficiencies and how they achieved it
  • Best practice and lessons learned from their transformation and what they are looking to for the future


Check out the incredible speaker line-up to see who will be joining Adriana.

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