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10 - 11 July, 2018 | Sydney, Australia

Media Center

Presentations

Achieving Customer Centricity & Loyalty through Operational Excellence

In this presentation from PEX Week Australia 2016, Melissa Studman, Head of Operations at Australia Post, explores: Illustrating the complexity, problem areas, unnecessary loops and redundancies in the organisation processes Comparing and contrasting the actual versus the ideal flow of a process to identify improvement Agreeing on the steps of... Read More

Examining Customer-Centric Approaches to Improve Service Delivery

In this presentation from PEX Week 2016, Oscar Lira, Business Process Excellence Manager Woolworths, explores: Creating a culture that values the customer first Identifying the gaps in the customer service delivery within your organisation Challenging staff to produce excellent customer service outcomes to achieve... Read More

Expert Case Study - World Class Staff need World Class Leaders to Achieve Astounding Results

In this presentation from PEX Week Australia 2016, Nina Muhleisen, Head of Franchise Model- Global Payments and Cash Operations, ANZ, explores: Transforming your organisation with world-class leaders Aligning all staff to a central goal of achieving operational excellence Utilising your current staff’s strengths to increase productivity &... Read More

Exclusive Content

OPEX Week Australia: Speaker Industry Insight

The vision of the 13th Annual OPEX Week Australia 2017 is to connect transformation executives, facilitate the cross-pollination of ideas, drive solutions-based discussion, and help develop partnerships, all to drive the OpEx blueprint forward. We understand every organisation is different. That is why ahead of OpEx Week 2017, the PEX Network has... Read More

Adopting and embedding process innovations to drive customer centricity: Insights from Woolworths, Bupa, ANZ, Virgin Australia and Optus

What strategies can organisations use to alter and transform processes to better support the end goal of delivering an excellent customer experience?To answer this question, the PEX Network recently caught up with five key influencers in process innovation to find out the strategies they are each using to embed customer centricity in operational... Read More

5 Crucial Factors for Aligning People and Process during Global Change

A PEX Network Exclusive Interview with Penny Cortez, Director, Cultural Transformation and Change Management, Chevron UpstreamPenny Cortez, Director, Cultural Transformation and Change Management at Chevron Upstream and key speaker at OPEX Week Australia,  led the cultural transformation effort for one of Chevron’s largest business units in... Read More

Innovating in an era of change: taking operational excellence to the next level in 2017 and beyond

For the 4th year running, we surveyed over 80 business improvement professionals from a cross-section of industries across Australia ahead of Operational Excellence Week 2017, to uncover the major challenges, trends and opportunities for productivity gains in Australian business improvement now and in the coming months.This report explores... Read More

Fast Track your Attendance

Operational Excellence Week 2017 Registration Form

Want to fast track your registration to Operational Excellence Week 2017? It's easy - just download, fill out this form and send it... Read More

Videos

Driving Cultural Change & Building Continuous Improvement at IAG

In this video interview, Robert Wallister, Senior Manager; Process Optimisation and Business Management at IAG Digital Labs, explores:Building an effective continuous improvement cultureDriving sustainable results over time and embed continuous improvement into the organisationLearning the effects of CI on a business modelDiscussing what makes a... Read More

Keeping Processes Consistent Between Different Regions and Across the Business at Lendlease

In this video interview, Mark Griep Head of Business Process Management, Lendlease explores:Considerations for dealing with global processesPractical steps for creating consistent processesLearning from our implementation of process consistency across organisations and its impactsDiscussing the pitfalls of (in)consistent... Read More

Interviews

Interview Transcript: Driving Cultural Change & Building Continuous Improvement at IAG

In this video interview, Robert Wallister, Senior Manager; Process Optimisation and Business Management at IAG Digital Labs, explores:Building an effective continuous improvement cultureDriving sustainable results over time and embed continuous improvement into the organisationLearning the effects of CI on a business modelDiscussing what makes a... Read More