- The Customer
Every organisation has processes, but why is driving and sustaining an operational excellence initiative such a complex mission? And more importantly, what areas are OpEX leaders currently focusing on to drive value through process excellence initiatives?
In this report we aim to answer these questions by taking a closer look at the current state of play for operational excellence in Australia and the skills, tools and technologies organisations will need in the future to truly drive business excellence.
Research out of the Juran Institute, which specialises in training, certification, and consulting on quality management globally, reveals that only 30 percent of improvement initiatives succeed.