Reinventing Your Operating Model to Better Align with Key Business Objectives

Reinventing Your Operating Model to Better Align with Key Business Objectives
Transport Shared Services is redesigning its operating model to purposefully focus on and deliver a customer centric product and service. Core is the implementation of a Tiered approach, supported by key technologies including exploration of RPA. It’s driving hard toward optimisation and ensuring its SS has a seat in the boardroom.
In this presentation from OPEX Week 2017,  Daniel Bennett, Principal Manager, Strategic Improvement at Transport NSW explores to take a holistic view of the way you do business and reengineer your operating model to better align with objectives

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