Presentations

eBook: Top 15 Process Attributes for Optimum Process Analysis

eBook: Top 15 Process Attributes for Optimum Process Analysis

Learn about these Top 15 process attributes that will help you undertake proper and accurate process analysis to identify inefficiencies. To learn more about PRIME BPM, click here

eBook: Improve Productivity and Agility with PRIME

eBook: Improve Productivity and Agility with PRIME

Being agile will help you respond swiftly to global political and economical changes, where being productive will make you profitable and efficient while addressing these changes.

Learn how to be productive and agile to beat the competition and drive the customer and employee satisfaction in this eBook from PRIME BPM. To learn more about PRIME BPM, click here

A Practical Approach to Better Business

A Practical Approach to Better Business

Open Orbit is Expertise Automation technology for business process improvement in enterprises. It is like a “GPS” for process efficiency, guiding users from problem to remedy. Welcome to our white paper series containing actionable insights for running better business processes

Driving and Embedding a Continuous Improvement Culture to Improve CX

Driving and Embedding a Continuous Improvement Culture to Improve CX

ANZ has selected and embedded ‘champions’. It’s all with the end game of delivering a consistent continuous improvement culture, with customer experience the main target. Detailed training and ongoing support is provided to the 150 champions who have been nominated across ANZ, with just over half of these located in our Hubs (Manila, Bengaluru, Chengdu, New Zealand and Fiji).
In this presentation from OPEX Week,  Tara Heylin, Business Improvement Manager, at ANZ explores how to drive a continuous improvement culture across every one of your locations to improve CX.
Reinventing Your Operating Model to Better Align with Key Business Objectives

Reinventing Your Operating Model to Better Align with Key Business Objectives

Transport Shared Services is redesigning its operating model to purposefully focus on and deliver a customer centric product and service. Core is the implementation of a Tiered approach, supported by key technologies including exploration of RPA. It’s driving hard toward optimisation and ensuring its SS has a seat in the boardroom.
In this presentation from OPEX Week 2017,  Daniel Bennett, Principal Manager, Strategic Improvement at Transport NSW explores to take a holistic view of the way you do business and reengineer your operating model to better align with objectives
Transitioning IT to a Maintenance Organisation to reduce technology downtime on Operational Technology

Transitioning IT to a Maintenance Organisation to reduce technology downtime on Operational Technology

BHP Billiton has transformed its entire vertical structure to become horizontally aligned to support business processes, like fleet management, business analytics, etc. Having mastered Six Sigma, 30 teams are now using level 1-4 performance boards, with a COE in the centre of the structure.
In this presentation from OPEX Week 2017,  Brendan McCarthy, Head of Production Systems Operations, BHP Billiton, explores:
  • Using SAP Work management for planning integration for Operational Technology
  • Focusing on Data Integrity at the source
  • Use of Performance boards to drive continuous improvement and prioritisation
  • Implement process health monitoring to reduce the MTBF (Mean time between Failure)
  • Implement 24/7 process centric capable teams to reduce MTTR (Mean time to Resolution)