For the 5th year running, we surveyed over 50 business improvement professionals from a cross-section of industries across Australia to uncover the major challenges, trends and opportunities for productivity gains in Australian business improvement now and in the coming months.

This report, sponsored by Open Orbit, explores three main drivers influencing the way Australian businesses are approaching OPEX, including:

1. Changing customer priorities and behaviour
2. Empowering people and building leadership to drive change
3. Enhancing process excellence through tech applications