Australia’s No. 1 Event for Transformation & Operational Leaders! Celebrating 20 years!
October 14 - 16, 2024
| Aerial UTS Function Centre, Sydney, NSW
How Service NSW Implemented a Circular Service Continuous Improvement Model to drive customer centric process improvements
In this case study, Steven Issa, Head of
Operations at Service NSW shares the
digital and cultural transformation required to implement a new operating model and how data can be harnessed to drive
operational excellence for both the business and customer.
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