In this video interview Michelle Lue-Reid, Former General Manager, Run Enterprise Services at the Commonwealth Bank explores how organisations can shift from an efficiency and cost reduction mindset to align process with business strategy.
Based on a global industry-wide survey (taken by 200 OPEX
professionals), the global report looks at how the cultural changes of
the last few years are impacting on leadership and explore how
reputation management has become a key part of the story.
In this interview by Open Orbit, Ben Tabell, CIO at HSBC explores the organisation's OPEX journey to date and the core areas they will be focusing on in the coming months to further drive agility, efficiency and customer-centric transformation.
Crucial to any operational transformation is a balance between processes that bring efficiency and the people that enable them. So then, the question on every CEO’s lips in today’s digital age – what is more important - people, or process?
Should we be more focused on the ‘right’ talent acquisition and development, or on putting new processes in place to speed up our operations and then developing those? What truly has an impact on whether your organisation is successful and accomplishes breakthrough innovation success?
Ahead of OPEX Week Australia 2019 we explore these questions in detail, with the aim of unearthing whether people, or process should be your priority.
How enterprise companies are transitioning to an Agile Business model to drive operational excellence – a personal journey
In this interview, Ana Marinkovic, Former Head of Transformation at ANZ and current Chief Operating Officer of Opteon shares the steps she had taken to implement this revolutionary agile model and the benefits that it needs to bring to the business.