How Service NSW Implemented a Circular Service Continuous Improvement Model to drive customer centric process improvements
In this video interview Michelle Lue-Reid, Former General Manager, Run Enterprise Services at the Commonwealth Bank explores how organisations can shift from an efficiency and cost reduction mindset to align process with business strategy.
How enterprise companies are transitioning to an Agile Business model to drive operational excellence – a personal journey
In this interview, Ana Marinkovic, Former Head of Transformation at ANZ and current Chief Operating Officer of Opteon shares the steps she had taken to implement this revolutionary agile model and the benefits that it needs to bring to the business.
Operational Excellence in 2018: Australian State of the Industry Report - Focusing on people, process and technology to drive business excellence
For the 5th year running, we surveyed over 50 business improvement professionals from a cross-section of industries across Australia ahead of the 14th Annual Operational Excellence Week 2018, to uncover the major challenges, trends and opportunities for productivity gains in Australian business improvement now and in the coming months.
This report, sponsored by Open Orbit, explores three main drivers influencing the way Australian businesses are approaching OPEX, including:
- Changing customer priorities and behaviour
- Empowering people and building leadership to drive change
- Enhancing process excellence through tech applications
Based on a global industry-wide survey (taken by 200 OPEX
professionals), the global report looks at how the cultural changes of
the last few years are impacting on leadership and explore how
reputation management has become a key part of the story.