Exclusive Content

Leveraging Your Process to Enable Strategy Rather Than Just Efficiency

Leveraging Your Process to Enable Strategy Rather Than Just Efficiency

In this video interview Michelle Lue-Reid, Former General Manager, Run Enterprise Services at the Commonwealth Bank explores how organisations can shift from an efficiency and cost reduction mindset to align process with business strategy.

2018 Global OPEX Benchmarking Report: Process or People?

2018 Global OPEX Benchmarking Report: Process or People?

Based on a global industry-wide survey (taken by 200 OPEX professionals), the global report looks at how the cultural changes of the last few years are impacting on leadership and explore how reputation management has become a key part of the story.

HSBC Australia CIO Ben Tabell speaks about operational excellence

HSBC Australia CIO Ben Tabell speaks about operational excellence

In this interview by Open Orbit, Ben Tabell, CIO at HSBC explores the organisation's OPEX journey to date and the core areas they will be focusing on in the coming months to further drive agility, efficiency and customer-centric transformation.

The Operational Transformation Debate: People Vs. Processes?

The Operational Transformation Debate: People Vs. Processes?

Crucial to any operational transformation  is a balance between processes that bring efficiency and the people that enable them. So then, the question on every CEO’s lips in today’s digital age – what is more important - people, or process?

Should we be more focused on the ‘right’ talent acquisition and development, or on putting new processes in place to speed up our operations and then developing those? What truly has an impact on whether your organisation is successful and accomplishes breakthrough innovation success?

Ahead of OPEX Week Australia 2019 we explore these questions in detail, with the aim of unearthing whether people, or process should be your priority. 

How enterprise companies are transitioning to an Agile Business model to drive operational excellence – a personal journey

How enterprise companies are transitioning to an Agile Business model to drive operational excellence – a personal journey

In this interview, Ana Marinkovic, Former Head of Transformation at ANZ and current Chief Operating Officer of Opteon shares the steps she had taken to implement this revolutionary agile model and the benefits that it needs to bring to the business.

 

How Service NSW Implemented a Circular Service Continuous Improvement Model to drive customer centric process improvements

How Service NSW Implemented a Circular Service Continuous Improvement Model to drive customer centric process improvements

In this case study, Steven Issa, Head of Operations at Service NSW shares the digital and cultural transformation required to implement a new operating model and how data can be harnessed to drive operational excellence for both the business and customer.