Adopting and embedding process innovations to drive customer centricity: Insights from Woolworths, Bupa, ANZ, Virgin Australia and Optus
What strategies can organisations use to alter and transform processes to better support the end goal of delivering an excellent customer experience?
To answer this question, the PEX Network recently caught up with five key influencers in process innovation to find out the strategies they are each using to embed customer centricity in operational excellence.
In this eBook, Woolworths, Bupa, ANZ, Virgin Australia and Optus share insight into their businesses approach to putting the customer at the heart of process design and advice for other organisations who are looking to drive customer centricity through process innovation.
Learn about these Top 15 process attributes that will help you undertake proper and accurate process analysis to identify inefficiencies. To learn more about PRIME BPM, click here
Being agile will help you respond swiftly to global political and economical changes, where being productive will make you profitable and efficient while addressing these changes.
Learn how to be productive and agile to beat the competition and drive the customer and employee satisfaction in this eBook from PRIME BPM. To learn more about PRIME BPM, click here