Driving and Embedding a Continuous Improvement Culture to Improve CX
ANZ has selected and embedded ‘champions’. It’s all with the end game of delivering a consistent continuous improvement culture, with customer experience the main target. Detailed training and ongoing support is provided to the 150 champions who have been nominated across ANZ, with just over half of these located in our Hubs (Manila, Bengaluru, Chengdu, New Zealand and Fiji).
In this presentation from OPEX Week, Tara Heylin, Business Improvement Manager, at ANZ explores how to drive a continuous improvement culture across every one of your locations to improve CX.
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