26 - 27 July, 2018 | Swissotel Sydney, NSW

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With 40 speakers, 3 internationals from BNY Mellon (USA), General Electric (Latin America) and Shell (Oman), 2 brand new workshops, 3 stream categories and one awards night all within 2 days, the 14th Annual Operational Excellence Week 2018 is promised to deliver you and your t ...

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14th Annual Operational Excellence Week 2018 Registration Form

Fast track your attendance to the 14th Annual Operational Excellence Week 2018 by filling out this form and emailing back to registration@iqpc.com.au 

OPEX Australia State of the Industry Report 2017

Every organisation has processes, but why is driving and sustaining an operational excellence initiative such a complex mission? And more importantly, what areas are OpEX leaders currently focusing on to drive value through process excellence initiatives? In this report we aim to answer these questions by taking a closer look...

Operational Excellence Week Sydney 2018 Awards Application Form: Cultural Change for Continuous Improvement

A use case that demonstrates an effective cultural change to embrace continuous improvement practices, operational excellence and mind set change

Operational Excellence Week Sydney 2018 Awards Application Form: Customer Centric Process Improvement

An application case of process improvement that is customer focused with proven positive impacts on the customer

Operational Excellence Week Sydney 2018 Awards Application Form: Innovative Technology Alignment

An innovative application case of implementing technology that was introduced to produce specific and impactful efficiencies on operational excellence

Adopting and embedding process innovations to drive customer centricity: Insights from Woolworths, Bupa, ANZ, Virgin Australia and Optus

What strategies can organisations use to alter and transform processes to better support the end goal of delivering an excellent customer experience?To answer this question, the PEX Network recently caught up with five key influencers in process innovation to find out the strategies they are each using to embed customer...

5 Crucial Factors for Aligning People and Process during Global Change

A PEX Network Exclusive Interview with Penny Cortez, Director, Cultural Transformation and Change Management, Chevron UpstreamPenny Cortez, Director, Cultural Transformation and Change Management at Chevron Upstream and key speaker at OPEX Week Australia,  led the cultural transformation effort for one of Chevron’s largest business units in Africa. In this interview...

Innovating in an era of change: taking operational excellence to the next level in 2017 and beyond

For the 4th year running, we surveyed business improvement professionals from a cross-section of industries across Australia and New Zealand, to uncover the major challenges, trends and opportunities for productivity gains in Australian business improvement and Operational Excellence now and in the coming months.This report explores three main drivers influencing...

OPEX Week Australia: Speaker Industry Insight

The vision of the 13th Annual OPEX Week Australia 2017 is to connect transformation executives, facilitate the cross-pollination of ideas, drive solutions-based discussion, and help develop partnerships, all to drive the OpEx blueprint forward. We understand every organisation is different. That is why ahead of OpEx Week 2017, the PEX...

Driving and Embedding a Continuous Improvement Culture to Improve CX

ANZ has selected and embedded ‘champions’. It’s all with the end game of delivering a consistent continuous improvement culture, with customer experience the main target. Detailed training and ongoing support is provided to the 150 champions who have been nominated across ANZ, with just over half of these located in our Hubs (Manila,...

Reinventing Your Operating Model to Better Align with Key Business Objectives

Transport Shared Services is redesigning its operating model to purposefully focus on and deliver a customer centric product and service. Core is the implementation of a Tiered approach, supported by key technologies including exploration of RPA. It’s driving hard toward optimisation and ensuring its SS has a seat in the boardroom.In this presentation...

Transitioning IT to a Maintenance Organisation to reduce technology downtime on Operational Technology

BHP Billiton has transformed its entire vertical structure to become horizontally aligned to support business processes, like fleet management, business analytics, etc. Having mastered Six Sigma, 30 teams are now using level 1-4 performance boards, with a COE in the centre of the structure.In this presentation from OPEX Week 2017,  Brendan McCarthy, Head of Production...

How Service NSW Implemented a Circular Service Continuous Improvement Model to drive customer centric process improvements

In this case study, Steven Issa, Head of Operations at Service NSW shares the digital and cultural transformation required to implement a new operating model and how data can be harnessed to drive operational excellence for both the business and customer.