26 - 27 July, 2018 | Swissotel Sydney, NSW

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With 40 speakers, 3 internationals from BNY Mellon (USA), General Electric (Latin America) and Shell (Oman), 2 brand new workshops, 3 stream categories and one awards night all within 2 days, the 14th Annual Operational Excellence Week 2018 is promised to deliver you and your t ...

Exclusive Content

Leveraging Your Process to Enable Strategy Rather Than Just Efficiency

In this video interview Michelle Lue-Reid, Former General Manager, Run Enterprise Services at the Commonwealth Bank explores how organisations can shift from an efficiency and cost reduction mindset to align process with business strategy.

2018 Global OPEX Benchmarking Report: Process or People?

Based on a global industry-wide survey (taken by 200 OPEX professionals), the global report looks at how the cultural changes of the last few years are impacting on leadership and explore how reputation management has become a key part of the story.

Operational Excellence in 2018: Australian State of the Industry Report - Focusing on people, process and technology to drive business excellence

For the 5th year running, we surveyed over 50 business improvement professionals from a cross-section of industries across Australia ahead of the 14th Annual Operational Excellence Week 2018, to uncover the major challenges, trends and opportunities for productivity gains in Australian business improvement now and in the coming months. This...

How enterprise companies are transitioning to an Agile Business model to drive operational excellence – a personal journey

In this interview, Ana Marinkovic, Former Head of Transformation at ANZ and current Chief Operating Officer of Opteon shares the steps she had taken to implement this revolutionary agile model and the benefits that it needs to bring to the business.  

How Service NSW Implemented a Circular Service Continuous Improvement Model to drive customer centric process improvements

In this case study, Steven Issa, Head of Operations at Service NSW shares the digital and cultural transformation required to implement a new operating model and how data can be harnessed to drive operational excellence for both the business and customer.

eBooks

eBook: 10 Analytical Techniques to Improve Business Processes

Organisations invest a lot of time and effort in mapping business processes, however rarely is process analysis approached with the same rigor.Optimum business improvement is a product of process analysis, not of process mapping alone.Download this eBook from PRIME BPM to learn the 10 key analytical techniques to achieve all...

eBook: Top 15 Process Attributes for Optimum Process Analysis

Learn about these Top 15 process attributes that will help you undertake proper and accurate process analysis to identify inefficiencies. To learn more about PRIME BPM, click here

eBook: Improve Productivity and Agility with PRIME

Being agile will help you respond swiftly to global political and economical changes, where being productive will make you profitable and efficient while addressing these changes.Learn how to be productive and agile to beat the competition and drive the customer and employee satisfaction in this eBook from PRIME BPM. To...

Adopting and embedding process innovations to drive customer centricity: Insights from Woolworths, Bupa, ANZ, Virgin Australia and Optus

What strategies can organisations use to alter and transform processes to better support the end goal of delivering an excellent customer experience?To answer this question, the PEX Network recently caught up with five key influencers in process innovation to find out the strategies they are each using to embed customer...

Articles

5 Crucial Factors for Aligning People and Process during Global Change

A PEX Network Exclusive Interview with Penny Cortez, Director, Cultural Transformation and Change Management, Chevron UpstreamPenny Cortez, Director, Cultural Transformation and Change Management at Chevron Upstream and key speaker at OPEX Week Australia,  led the cultural transformation effort for one of Chevron’s largest business units in Africa. In this interview...

Reports

Innovating in an era of change: taking operational excellence to the next level in 2017 and beyond

For the 4th year running, we surveyed business improvement professionals from a cross-section of industries across Australia and New Zealand, to uncover the major challenges, trends and opportunities for productivity gains in Australian business improvement and Operational Excellence now and in the coming months.This report explores three main drivers influencing...

Fast Track your Attendance

14th Annual Operational Excellence Week 2018 Registration Form

Fast track your attendance to the 14th Annual Operational Excellence Week 2018 by filling out this form and emailing back to registration@iqpc.com.au 

OPEX Week Australia 2018 Business Case

Fast track your attendance to OPEX Week Australia 2018 by downloading our business case detailing why this is a must attend event for those in the Operational Excellence industry!

Presentations

Driving and Embedding a Continuous Improvement Culture to Improve CX

ANZ has selected and embedded ‘champions’. It’s all with the end game of delivering a consistent continuous improvement culture, with customer experience the main target. Detailed training and ongoing support is provided to the 150 champions who have been nominated across ANZ, with just over half of these located in...

Reinventing Your Operating Model to Better Align with Key Business Objectives

Transport Shared Services is redesigning its operating model to purposefully focus on and deliver a customer centric product and service. Core is the implementation of a Tiered approach, supported by key technologies including exploration of RPA. It’s driving hard toward optimisation and ensuring its SS has a seat in the...

Transitioning IT to a Maintenance Organisation to reduce technology downtime on Operational Technology

BHP Billiton has transformed its entire vertical structure to become horizontally aligned to support business processes, like fleet management, business analytics, etc. Having mastered Six Sigma, 30 teams are now using level 1-4 performance boards, with a COE in the centre of the structure.In this presentation from OPEX Week 2017,  ...

Award Nomination Forms

Operational Excellence Week Sydney 2018 Awards Application Form: Cultural Change for Continuous Improvement

A use case that demonstrates an effective cultural change to embrace continuous improvement practices, operational excellence and mind set change

Operational Excellence Week Sydney 2018 Awards Application Form: Customer Centric Process Improvement

An application case of process improvement that is customer focused with proven positive impacts on the customer

Operational Excellence Week Sydney 2018 Awards Application Form: Innovative Technology Alignment

An innovative application case of implementing technology that was introduced to produce specific and impactful efficiencies on operational excellence

Interviews

Interview with Michelle Lue-Reid, Former General Manager, Run Enterprise Services at the Commonwealth Bank

In this interview from OPEX Week Australia 2017, Michelle Lue-Reid, Former General Manager, Run Enterprise Services at the Commonwealth Bank explores how organisations can shift from an efficiency and cost reduction mindset to align process with business strategy.