The Operational Transformation Debate: People Vs. Processes?
Crucial to any operational transformation is a balance between processes that bring efficiency and the people that enable them. So then, the question on every CEO’s lips in today’s digital age – what is more important - people, or process?
Fast Track your Attendance
Fast Track Your Attendance To OPEX Week Australia 2019
Fast track your attendance to the 14th Annual Operational Excellence Week 2019 by filling out this form and emailing back to firstname.lastname@example.org
Leveraging Your Process to Enable Strategy Rather Than Just Efficiency
In this video interview Michelle Lue-Reid, Former General Manager, Run Enterprise Services at the Commonwealth Bank explores how organisations can shift from an efficiency and cost reduction mindset to align process with business strategy.
2018 Global OPEX Benchmarking Report: Process or People?
Based on a global industry-wide survey (taken by 200 OPEX professionals), the global report looks at how the cultural changes of the last few years are impacting on leadership and explore how reputation management has become a key part of the story.
How enterprise companies are transitioning to an Agile Business model to drive operational excellence – a personal journey
In this interview, Ana Marinkovic, Former Head of Transformation at ANZ and current Chief Operating Officer of Opteon shares the steps she had taken to implement this revolutionary agile model and the benefits that it needs to bring to the business.
How Service NSW Implemented a Circular Service Continuous Improvement Model to drive customer centric process improvements
In this case study, Steven Issa, Head of Operations at Service NSW shares the digital and cultural transformation required to implement a new operating model and how data can be harnessed to drive operational excellence for both the business and customer.
eBook: 10 Analytical Techniques to Improve Business Processes
Organisations invest a lot of time and effort in mapping business processes, however rarely is process analysis approached with the same rigor.Optimum business improvement is a product of process analysis, not of process mapping alone.Download this eBook from PRIME BPM to learn the 10 key analytical techniques to achieve all...
eBook: Top 15 Process Attributes for Optimum Process Analysis
Learn about these Top 15 process attributes that will help you undertake proper and accurate process analysis to identify inefficiencies. To learn more about PRIME BPM, click here
eBook: Improve Productivity and Agility with PRIME
Being agile will help you respond swiftly to global political and economical changes, where being productive will make you profitable and efficient while addressing these changes.Learn how to be productive and agile to beat the competition and drive the customer and employee satisfaction in this eBook from PRIME BPM. To...
Adopting and embedding process innovations to drive customer centricity: Insights from Woolworths, Bupa, ANZ, Virgin Australia and Optus
What strategies can organisations use to alter and transform processes to better support the end goal of delivering an excellent customer experience?To answer this question, the PEX Network recently caught up with five key influencers in process innovation to find out the strategies they are each using to embed customer...
5 Crucial Factors for Aligning People and Process during Global Change
A PEX Network Exclusive Interview with Penny Cortez, Director, Cultural Transformation and Change Management, Chevron UpstreamPenny Cortez, Director, Cultural Transformation and Change Management at Chevron Upstream and key speaker at OPEX Week Australia, led the cultural transformation effort for one of Chevron’s largest business units in Africa. In this interview...
Innovating in an era of change: taking operational excellence to the next level in 2017 and beyond
For the 4th year running, we surveyed business improvement professionals from a cross-section of industries across Australia and New Zealand, to uncover the major challenges, trends and opportunities for productivity gains in Australian business improvement and Operational Excellence now and in the coming months.This report explores three main drivers influencing...
Award Nomination Forms
Operational Excellence Week Sydney 2018 Awards Application Form: Cultural Change for Continuous Improvement
A use case that demonstrates an effective cultural change to embrace continuous improvement practices, operational excellence and mind set change
Operational Excellence Week Sydney 2018 Awards Application Form: Customer Centric Process Improvement
An application case of process improvement that is customer focused with proven positive impacts on the customer
Operational Excellence Week Sydney 2018 Awards Application Form: Innovative Technology Alignment
An innovative application case of implementing technology that was introduced to produce specific and impactful efficiencies on operational excellence
Interview with Michelle Lue-Reid, Former General Manager, Run Enterprise Services at the Commonwealth Bank
In this interview from OPEX Week Australia 2017, Michelle Lue-Reid, Former General Manager, Run Enterprise Services at the Commonwealth Bank explores how organisations can shift from an efficiency and cost reduction mindset to align process with business strategy.
A Practical Approach to Better Business
Open Orbit is Expertise Automation technology for business process improvement in enterprises. It is like a “GPS” for process efficiency, guiding users from problem to remedy. Welcome to our white paper series containing actionable insights for running better business processes
HSBC Australia CIO Ben Tabell speaks about operational excellence
In this interview by Open Orbit, Ben Tabell, CIO at HSBC explores the organisation's OPEX journey to date and the core areas they will be focusing on in the coming months to further drive agility, efficiency and customer-centric transformation.
3 Ways to Gain Buy-In for Continuous Improvement
Research out of the Juran Institute, which specialises in training, certification, and consulting on quality management globally, reveals that only 30 percent of improvement initiatives succeed.