23 - 24 July, 2019 | Sydney, Australia

Pre-Conference Workshops and Site Tours: Monday, 22nd July 2019


8:00 am - 10:00 am SITE TOUR – Visit Mastercard’s Innovation Lab in Sydney

Boasting the latest technology to fast-track operational processes, it’s here you can take advantage of the opportunity to visit Mastercard’s innovation labs in Sydney. Leveraging operational excellence for the effective integration of Robotic Process Automation, Artificial Intelligence and Innovation, Mastercard are positioning their back office for collective strategy discussions to ensure stronger communication and agile processes.

10:30 am - 12:30 pm SITE TOUR + WORKSHOP – Driving End-to-End Process Maturity at Sydney Trains

Deb Field - Director, Business and Process Improvement, Sydney Trains
Developing new and innovative frameworks to help teams understand and raise their process maturity levels, Deb Field, Director of Business and Process Improvement, will take you a site tour of the organisation and the work they’re doing in their operations team to deliver world class operational excellence. With data and technology at the forefront of many of their projects, and a clear understanding of the need to interweave cultural integration in everything they do, this is a chance to exchange ideas and have a hands-on understanding with one of the country’s fastest moving transport industries. 

Bonus on-site workshop!

Experience a bonus on site workshop on how topic of driving innovation across the business and how Sydney Trains is working to drive these developments. It is here you will learn to understand your data and processes effectively to adapt quickly to consumer demands.


Deb Field

Director, Business and Process Improvement
Sydney Trains


A workshop is offered in an intimate setting that enables you to enhance your learning experience. It is comprised of interactive formats that enable you to bounce ideas off other delegates to create thought-provoking experience and note takeaways that you can implement in your workplace

1:00 pm - 3:00 pm WORKSHOP A: Building a Proficient Team to Help You on Your Data Decision Making Journey

Prakhar Mehrota - Senior Director of Machine Learning, Walmart
A key challenge in corporate culture has been the need to hire and train professionals in the field of data science to ensure future processes and reporting are recorded accurately.

Bringing machine learning to Walmart where, previously, it had never been applied, Prakhar Mehrota, Senior Director of Machine Learning at Walmart Labs, will facilitate an in-depth workshop that will help you find ways to overcome the skills gap most industries face in this field. 

Drawing from his experience at NASA, Uber and now Walmart, this in depth 2.5 hour workshop will delve into the fundamentals of data analytics, data science and how you can build an effective mix of data professionals for your operational excellence programs.

How you will benefit from this workshop?

By attending this 2.5 hour workshop, you will understand and learn the following:

  • Using data as the backbone of all business transformation initiatives to assist the decision making process for senior executives
  • Becoming more efficient in the analysis of data and feeding this information back to teams
  • Understanding how the proliferation of data and RPA are transforming the way people are managed


Prakhar Mehrota

Senior Director of Machine Learning

3:15 pm - 5:15 pm WORKSHOP B: Aligning Data to Ensure Key Strategies Are In Place for Your OPEX Transformation

Pendar Shahbazi - Head of Business Enhancement, Kia Motors
With process mining remaining a key analysis method that aims to monitor and improve real business processes, understanding and utilising this is an important strategy for your business operations. 

In this interactive workshop, Pendar Shahbazi from Kia Motors will deliver an in-depth session to improve your company strategy and control operational outcomes, as well as helping you understand your market before innovation takes place. 

How you will benefit from this workshop?

It is here you will be able to discuss and brainstorm ways you can help your teams improve business processes. From there you will gain context on how disruptive innovation can create sustainable competitive advantage, which in turn will assist in growing your market share.

  • Discuss the ease of incremental innovation, which involves adding one idea to another in order to make it better
  • Understand the role of disruptive markets and how they help shape operational culture
  • Determine the four pillars of your balanced scorecard and how innovation can improve specific business metrics.


Pendar Shahbazi

Head of Business Enhancement
Kia Motors

5:30 pm - 7:30 pm WORKSHOP C: Driving Culture for Continuous Improvement and Service Excellence

Jim Hinderks - Global Continuous Improvement Lead, Hertz USA
As one of the largest car rental companies worldwide, maintaining momentum and improving culture is important for Jim Hinderks as the Global Continuous Improvement Lead at Hertz.

With over 10,000 locations globally, Jim will deliver an in-depth and expanded workshop on the importance of driving cultural momentum and continuous improvement for your business. From there, he will reveal how Hertz deploys its strategies and determines key metrics for driving business success.

How you will benefit from this workshop?

By attending this 2.5 hour workshop, you will understand and learn the following:

  • The importance of growing internal units to support business growth
  • How you can improve business efficiencies to become more cost efficient
  • Understanding ways to engage the internal culture for change 


Jim Hinderks

Global Continuous Improvement Lead
Hertz USA